Refund policy
📄 Return & Refund Policy Next Vybe
At Next Vybe, we are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a 7-day return and refund policy for your convenience.
🔁 Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Request must be made within 7 days of receiving the order
- Item must be unused, unwashed, and in original condition
- All tags and packaging must be intact
- Item must not be damaged by the customer
We reserve the right to reject returns that do not meet these conditions.
🔄 Exchange Policy
We offer exchanges for:
- Size issues
- Wrong item received
- Defective or damaged product
Exchange requests must also be made within 7 days of delivery.
🚚 Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
💰 Refund Policy
Once your return is received and inspected:
- You will be notified regarding approval or rejection
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued via bank transfer or mobile wallet (EasyPaisa / JazzCash)
⚠️ Non-Returnable Items
The following items are not eligible for return:
- Items used or washed
- Items without original tags or packaging
- Items damaged after delivery
📩 Return Process
To initiate a return or exchange:
- Contact us via email at nextvybeofficial@gmail.com
- Or message us on WhatsApp at +92 311 7277070
- Provide your order number and reason for return
Our support team will guide you through the next steps.
📌 Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear pictures. We will resolve the issue on priority.